Support

Nornir academy is providing an online shopping center for Nornir. Nornir is a Norwegian smart city operator company with specialist expertise in low power radio infrastructure. We develop the future IOT solutions focusing on active RFID technology on 433MHz and 868MHz bands. We offer various services in market sectors such as smart cities, welfare technology, logistics, transport, shipping, oil & gas, home automation and more.

Our typical customers include consulting firms, engineers, universities, start-up companies, architects and product designers. Nornir does not take ownership of the products we develop for our customers and discretion is important when we work closely with customers in various projects. For more information visit our website: www.nornir.no

 

PAYMENT METHODS

Nornir academy utilizes PayPal for its payment system. PayPal is a secure online payment system which accepts all major credit and debit cards: MasterCard, Maestro, Visa, Visa Electron, American Express, Solo and Direct Debit, in addition to payments from a PayPal account if you have one.

 

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

For enquiries about available alternative methods of payment, send us a mail on info@nornir.no

 

SHIPPING

Shipping time depends on two key factors.

 

1. Item processing time.

 

After receiving your order, we may need some time to test the product to ensure its quality. The processing time depends on the item. The average processing time is 3 working days but this can also be affected by the items stock status. For small quantity orders, the processing time is 1-3 days while larger quantity orders may require 2-5 days.

 

2. Shipping method.

 

Normal shipping is free of charge! Normal shipping is done with postal service (www.bring.no), and takes between 1-2 weeks (2-3 weeks to some South American and African countries).

Express shipping with DHL (http://www.dhl.com/en.html) takes 2-5 days, and is charged EUR 140. To apply express shipping to your order, please add to your shopping cart before checkout.

TAXES

Nornir academy is based in Norway and subsequently charge VAT ( 25%) on all orders shipped within Norway. Orders shipped outside Norway are not subjected to VAT and are therefore tax exempt.

Please note: Orders shipped outside the EU may be liable for import duty. Please check your resident country's import laws to clarify whether charges will be applied.

 

RETURN POLICY

How To Return An Item

The item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

 

1. Please email info@nornir.no  to request a refund and we will assign you a tracking #.

 

2. Mail your returned item to:

Nornir AS

Fredensborgveien 24D

0177 Oslo

Norway

 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.

The original shipping and handling paid on the order will not be refunded.

 

 

 

Return Exceptions

Merchandise that has been used or altered will not be accepted for return or exchange.

SUPPORT

Email us karthick@nornir.no

State the product name, serial number and a detailed description of the issue. We will respond within 24 hours, unless the solution requires a more in-depth analysis.

Get support in Norwegian, English, French, Cantonese, Mandarin, Urdu, Thai or Klingon.

hello@nornir.no

Tel: +47 482 01 265

Visiting: Nydalsveien 33

0484 OSLO, NORWAY

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© Nornir 2019